Frequently Asked Questions

We currently operate in major metropolitan areas including downtown districts and surrounding suburbs. Our service area covers a 25-mile radius from city centers.

To check if your location is within our service area, simply enter your address in our mobile app. If we don't currently serve your area, you can join our waitlist to be notified when we expand.

We offer several vehicle categories to meet your needs:

• Standard: Comfortable sedans for up to 4 passengers
• Premium: Luxury vehicles with enhanced amenities
• Large: SUVs and vans for up to 7 passengers
• Accessible: Wheelchair-accessible vehicles available upon request

Our service operates 24/7 in most areas. However, availability may be limited during late-night hours (2 AM - 5 AM) in some suburban locations.

Peak hours typically see the highest availability and fastest pickup times.

Booking a ride is simple and can be done through multiple channels:

Mobile App: Download our app, enter your pickup and destination, select vehicle type, and confirm your booking.

Website: Visit our website and use the online booking form.

Phone: Call our 24/7 dispatch center at (555) 123-4567.

Yes! You can schedule rides up to 30 days in advance. Advanced bookings are recommended for:

• Airport transfers
• Important appointments
• Early morning rides
• Special events or holidays

Scheduled rides can be managed through your account dashboard or by calling our customer service.

You can cancel or modify your booking through the app, website, or by calling us. Our cancellation policy:

• Free cancellation: Up to 5 minutes after booking
• Standard cancellation: Small fee may apply if driver is already en route
• No-show fee: Charged if driver arrives and passenger is not available

We accept multiple convenient payment methods:

Digital Payments:
• Credit and debit cards (Visa, MasterCard, American Express)
• PayPal and Apple Pay
• Google Pay and Samsung Pay
• Digital wallets and mobile payments

Other Options:
• Cash (in select markets)
• Corporate accounts
• Gift cards and promotional credits

Our transparent pricing includes:

• Base fare: Starting rate for your ride
• Distance: Calculated per mile/kilometer
• Time: Charged per minute during the trip
• Service fees: Small booking and processing fees

You'll see the estimated fare before confirming your booking, with no hidden charges. Final fare may vary slightly based on actual route and traffic conditions.

Yes! We regularly offer various promotions:

• First-time user discounts
• Referral bonuses
• Loyalty program rewards
• Seasonal promotions
• Corporate and bulk ride discounts

Follow us on social media or enable app notifications to stay updated on current offers.

We maintain the highest safety standards:

Driver Requirements:
• Comprehensive background checks
• Professional driving license verification
• Regular training and assessments
• Health and safety certifications

Vehicle Safety:
• Regular maintenance and inspections
• GPS tracking on all vehicles
• Emergency communication systems
• Insurance coverage for all rides

Absolutely! Our app provides complete ride visibility:

• Real-time vehicle location tracking
• Estimated arrival times
• Driver information and photo
• Vehicle details and license plate
• Share ride status with family/friends

You'll receive notifications at key stages: driver assignment, pickup arrival, and trip completion.

Your safety is paramount. If you have any concerns:

During a ride:
• Use the emergency button in the app
• Call emergency services if needed
• Contact our 24/7 safety hotline

After a ride:
• Report incidents through the app
• Email our safety team
• We investigate all reports promptly